Frequently Asked Questions

Your contract says non-exclusive, what does that mean?

How do I make money?

Do I get a territory?

Can I charge anything I like?

Why do I have to charge MSRP?

How does fullfillment work?

Where do the Free leads come from?

What information do I get with the leads?

Will other resellers be selling to these leads?

How many leads to I get?

What if I don't like the reseller program?

What services can I sell, that you don't offer?

Can you help me learn the software so I can sell it?

Do you support multiple stations?

I am a reseller doing very high volume already, can I get a better discount to start?

I already sell a more expensive software, and am losing business because of price. Can I offer yours instead of losing a sale?

What is your return policy?

Hardware can be returned within 30 days if not open, and maybe eligible for return if it is in new quality and has the original packaging.

All software sales are final. Because PointOS offers a FREE 30 day evaluation to ensure that this product will meet your needs without the need to purchase, there will be absolutely NO REFUNDS on our software.

We make available for download a free trial version of each product we offer. Customers are encouraged to download the free trial version and test it prior to purchasing a license to the release version of the applicable product.

Unlike physical goods, electronically distributed software cannot be returned once a serial number is issued and it has been installed. Accordingly, it is our policy that once we have distributed a release version to a customer, the sale is final, and you may not return the software for a refund or credit.