Troubleshooting
Problem Possible Solution

The system appears to be running slow.


When the system is running slow there are several things you can do to speed it up.

1. Archive closed orders and items.

See Maintain Database for more information.

2. Cleanup unnecessary data. If your database is very large you can remove data with the Database Cleanup tool.

See Maintain Database for more information.

3. Reboot your computer.

The system can be setup with automaintence to prevent future slowdowns from happening.

See Maintain Database for more information.


I am using Windows Vista, and some of the pictures on the screen do not appear to line up.


When using Vista your font DPI must be set to 96 DPI.

See Microsoft's Website for more information.


PointOS is only taking up part of the screen.


The screen resolution must be set to 800 x 600.

XP Users see Microsoft's Website for more information.

Vista Users see Microsoft's Website for more information.


The taskbar is covering some of the controls, like music.


The task bar should be set to autohide.

XP Users see Microsoft's Website for more information.

Vista Users see Microsoft's Website for more information.


It won’t let me back up database.


To run a backup of the database, you must be running the Server portion of PointOS Professional. The backup can only be done from the computer that holds the database you are trying to backup.

See The Dashboard for more information.


The cash drawer won’t pop.


First check your cables and then make sure your printer is turned on, has paper, and a ribbon or ink.

It that doesn't help, the printer may not be setup with the correct model.

See Printer Setup for more information.


The receipt is not printing correctly; the text is breaking to another line.


The print width might not be set correctly. This can be adjusted in Manager - Station Settings - Printer Setup.

See Printer Setup for more information.


Reports are taking a very long time to run.


Some reports are going through a lot of data, and do take a very long time. This may be normal. However, you can speed this up by archiving orders and items prior to running these reports.

See Maintain Database for more information.


I need to recover from a backup database.


To recover a backup database, just click the Select Database button on the Manager Dashboard. This will bring up the database selection box. Then just choose your backup file. PointOS database files end in .bak.

See The Dashboard for more information.


I want to move my database to a new computer.


To move your database to a new computer, you will need to first perform a database backup from the computer where the database is located.

Then copy the .bak file that is usually located in the My Documents/PointOS Professional/Backup folder to your new computer using a shared network driver, cd, or flash drive.

Once the database has been copied, to recover the backup database on the new computer, just click the Select Database button on the Manager Dashboard. This will bring up the database selection box. Then just choose your backup file. PointOS database files end in .bak.

See Maintain Database for more information.


I have multiple stations sharing one database, and I can't get them to recognize the database when I select it.


To setup a Windows network to be able to share a PointOS database, you want to do a few things.

First, make sure all computers are on the same workgroup.
Click Wired Network for more information.
Click Wireless Network for more information.

Second, make sure you have File Sharing enabled on the computer that you will be using as the Database Server.
Additionally, make sure that you are allowing Read/Write Access to all shared folders.
Click here for XP File Sharing.
Click here for Vista/Windows 7 File Sharing.

Third, make sure you are not running any antivirus programs that would block your computers from seeing SQL Server on the shared database computer.

Windows Firewall or any other firewall can be running, and should be for your protection, however you must make an exception for SQL Server and SQL Server Browser in the Exceptions Area.

Click Multi Station for more information on proper.


The My Documents/PointOS Professional folder should be shared out on the network as PointOS Database with full Read/Write access rights.


I can't get PointOS to transfer to QuickBooks.


Make sure if you are running Vista or Windows 7 that you have UAC (User Access Control) disabled.

See Turn Off UAC for more information.