Get answers to frequent questions...

  1. Are there any restrictions on the point of sale demo version?

    No, the demo is a full working version of PointOS Professional. However, it will only run on one computer at a time.

  2. How long is the free trial?

    The free trial is 30 days, after that you will have to purchase PointOS to continue using it.

  3. Will I lose my data once I purchase?

    Once purchased you will not lose any data from your point of sale software demo period.

  4. What is your return policy on software?

    Computers, tablets, printers, or other hardware may be returned within 14 days of the original purchase date. Any opened packages are subject to a 15% restocking fee. Returns must be in a "new" resalable condition, including all manuals, components and accessories, and in the manufacturer's original packaging.

    Due to the nature of digital goods, software is not returnable under any condition including perceived lack of features or unknown bugs. We encourage all buyers to use our 30 free trial period.

  5. On the demo what is the default password?

    The default password is 1111. This should be changed, for security reasons, when you setup your own database.

  6. Do I need any special hardware?

    No, to use PointOS point of sale all you need is a computer, monitor and mouse. However, PointOS is specifically designed to work with any touchscreen monitor, cash drawer, credit card swiper and receipt printer. Additionally, if you wish to use the id scanning functionality, you will need to purchase a Scan Shell id scanner from our website.

  7. Do I need any additional software?

    No, PointOS contains all you need to get up and running. To run the music functionality of PointOS, all you need is Windows Media Player, which is available free from Microsoft.

  8. Where do I get my music for the music player?

    PointOS will play any music that Windows Media Player can including .mp3, .wma and .wav. You can purchase music from various sources online (Napster, Yahoo, etc.) or rip them from cd's that you have purchased. However, like all music, to play a song in a public venue you must have the appropriate music license (ASCAP, BMI, etc.).

  9. What are the different price levels?

    All levels of PointOS come standard with ALL features. Price levels are determined based on the number of computer stations that will be connected to the database at one time. Once installed on a station, there is no limit to the number of servers that can be cashed in. Additional stations can be purchased initially or added later as your business grows.

  10. Are there any other charges?

    PointOS has an unlimited support fee starting as low as $99/year or $9/month. This gives you phone, email, and remote support access to 24/7 US based support and free upgrades.

    In addition, we offer an optional +Cloud service feature. This optional add-on gives you access to reports and remote backup through myPointOS.com and full use of our mobile device applications including a mobile reporting application and a order at the table mobile application.

    Both applications are available in the Apple/IOS App Store.

  11. What is myPointOS?

    myPointOS is your online gateway to the PointOS desktop software. Once registered, you'll be able to update your personal information, see your serial numbers and access other features included with the PointOS desktop.

    myPointOS is also where you will be able to have access to all the optional +Cloud features that we offer. These include online backup, remote reporting, mobile device activation, and remote desktop management. myPointOS is available at www.mypointos.com.

  12. Can I resell or re-license my purchased software to another party?

    All software is registered only to the company that originally purchased it, and unless you are a registered reseller, PointOS may not be re-sold or re-licensed to any other party.

  13. Do I need to have a network?

    No, to use PointOS on just one computer you do not need to have a network setup. However, if you are running multiple stations you will need to have them connected either wirelessly or with an ethernet cable based system.

  14. Do I need to be online?

    No, you do not need to be online to use PointOS. However, if you are using the credit card functionality or myPointOS features, you will need some sort of internet connection. This connection can be anything at all including modem. Additionally, to receive free software updates you will need an Internet connection. If you do not have one you can still install and update using our Offline Version.

  15. Does PointOS run credit cards?

    Yes, PointOS is designed to work exclusively with Merchant Warehouse and Mercury Payment Systems. To use this functionality you will need to setup a merchant account with Merchant Warehouse or Mercury. Once you have an account setup takes just minutes.

  16. How do I get a merchant account?

    Getting a point of sale merchant account is simple.
    For Merchant Warehouse, you can either click here to fill out their form or contact them by phone at (800) 498-0823.
    For Mercury Payment Systems, you can either click here to fill out their form or contact them by phone at (800) 846-4472.

    If you currently have a merchant account, both of these companies will usually match or beat your current rates.

  17. I already have an existing credit card processor, what do I do?

    If you are thinking about switching to Merchant Warehouse or Mercury, we suggest you show them a copy of your current rates and ask them to beat or at least match them. Signing up is free, there is no contract, and they are both excellent companies to work with for processing.

    They will not charge you for any setup, and you will not be locked into any contract that you'll have to buy your way out of if you are unhappy.

    To receive more information on either processor click here.

  18. Can I use my own credit card terminal?

    Yes, you can use your own credit card terminal. However, there are many integrated credit card features that you will not be able to take advantage of using. For example, pre-authorizations, terminal reporting, gift cards and auto-batching are only available through Merchant Warehouse and Mercury. Additionally, you will have to run each transaction on your terminal, and then enter a transaction id and card type into PointOS manually.

  19. Does PointOS support gift cards?

    Yes, through integrated processing with Merchant Warehouse and Mercury Payment Systems, you will be able to sell and redeem gift cards. You can even do this across multiple locations.

  20. How does age verification work?

    PointOS is designed to work seamlessly with Shell Scan's id scanners. Driver's licenses can be scanned to check for age and validity. Once scanned, PointOS will only offer items that are age appropriate. Additionally, a Customer's future sales and activities can be tracked. Consent to store customer data is required where applicable by law.

  21. What Operating Systems does PointOS run on?

    PointOS Professional runs on all versions of Windows Vista, POSReady 2009, and Windows 7+. Due to Windows XP End-Of-Life, we do not recommend creating new systems with this operating system.

  22. How Can I ensure PCI Compliance?

    To make sure that you are complying with PCI standards, you should make sure that you are running PointOS on Windows Vista or newer, use a dedicated wired or dedicated secure wireless network, change the default passwords for Windows and PointOS, and make sure that your firewall and virus software is installed and activated on each station.

  23. Do I need Microsoft Excel?

    PointOS Professional will export files to Excel format. To do this you will need Microsoft Excel installed on the computer that you are using export. This is also necessary if auto-emailing sales reports as an Excel attachment.

  24. How does PointOS to QuickBooks© work?

    PointOS Professional will export all financial data from the POS to QuickBook©. This data includes sales, payments, payouts, refunds, and basically all money in and out of the POS. To do this you will need QuickBooks© installed on the computer that you are using export. PointOS works with all versions of QuickBooks©, except QuickBooks© POS.

  25. Does PointOS Professional have International support?

    At this time PointOS Professional only comes in English. However, it does support International dates and currency. Additionally, PointOS will only support credit card transactions within the United States. 24 hour email support is always available to all customers.

  26. Do I need to install the Server on all cash register stations?

    No, the server portion of PointOS only needs to be installed on one computer on the network. You can install the server on any machine, however when sharing data you'll want all the stations to point to one computer designated as the database server. This can be selected on start up. Just select the computer and database name, from the choose database screen. Although the database server portion can be run from any computer on the network, it is recommended that you run it from a backoffice computer and not a waitstaff workstation.

  27. Do I need to purchase a client for my backoffice computer?

    That depends. Our pricing is based on the number of PointOS Point of Sale Software clients connected to the database, at one time. PointOS uses SQL Server Express, which in itself does not count as a client. Therefore, if you do not purchase a client for the backoffice, you can still run the server off of it. However, if you wish to check sales or do setup from the backoffice computer, you will need to either purchase another PointOS client or simply shut down a PointOS client on another computer. Basically, if you want to run PointOS on the backoffice only after hours or when one of your other stations is down, you will not need to purchase a client.

  28. I have multiple stations, how should I setup my network?

    To setup a Windows network to be able to share a PointOS database, you want to do a few things. First, make sure all computers are on the same workgroup. Second, setup all the computers with the same login name and password and make sure those accounts have administrative rights. Third, make sure you are not running any antivirus programs that would block your computers from seeing SQL Server on the shared database computer.

  29. My computer is old and too slow to run PointOS, what do I do?

    You can download our Classic Version of PointOS. It runs much faster on older systems, however it does lack some of the features of the newest version. Additionally, there will be no more updates to this Classic version.

    Download PointOS Classic for older computers.