Available Support
Phone Support:
Phone support is available for free 24/7 to all demo and registered users.
Email Support:
Email support is provided free of charge. You will usually get a response within 24 hours.
Remote Support
Monday - Friday 9am - 5pm EST
We can log-on your computer for training or repair common problems remotely, if needed.
Email, call us, or click here to setup an appointment.
If you have been given a Remote Support Pin. Click here to enter it.
Merchant Warehouse
Support Phone:
(800)-48-0823 Option 3
If after hours, please leave a detailed message
They will usually respond within an hour
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Resources
Frequently Asked Questions
If you have questions about PointOS Professional, start here. These are most commonly asked questions, with answers.
Manager Manual
Get information on how to setup and use PointOS, this can be saved and printed.
Online Manual
Get online information on how to setup and use PointOS Professional.
User Training Videos
These videos will teach you how to use the front end of PointOS Professional.
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